Communication Rules

§Rules to assist individuals in getting their message across clearly and working towards better communication
§Being Effective (two-way) – comment / response
§Recognize Barriers – different want / needs / attitudes
§Achieving Clarity – clear / concise / understood
§Choosing a Method – 5 Types: written / spoken (heard) / symbolic / visual / combination
§Combining Methods – combine from the 5 Types mentioned in previous point


§Select the communication medium based goal
§Vary communication based on need and audience
§Remember the 4 Ps
§Planning
§Practice
§Patience
§Persistence



Active process of Listening

Hearing---Understanding----Listening




Listening Process – Listening Tips

§Attention: Give complete attention to the speaker. Maintain eye contact
§Focus: Don’t let your mind wander even if you think you know what is coming next.
§Patience: Wait till the speaker finishes. Don’t interject
§Listen before you speak: Have you really understood the speaker?
§Main ideas: Understand the crux. Phrases like “The key point is..”
§Ask questions: Clarify whenever in doubt
§Visualize: Make mental picture of what speaker is saying
§Give feedback: Smile, frown, nod and laugh to show that you understand